Return general rules:

Since customers, within seven days from the date of receipt of the product not artificially caused host functional disorder, and not through technical maintenance use function returns to normal, the customer shall have the right to demand return.

 

The following shall not issue a return:

1, customer selection of its own products.

2, the customer designated transportation of the damage caused by products of the company.

3, customer delivery equipment sichuan damage in the process of the product.

4, have used goods from the customers, the product can't secondary sales (including the lack of packaging or accessories, etc.).

5, any abnormal use, and lead to quality problems of products.

6, according to customer requirements, modified and add specific text, logo on products and other products.

7, due to the artificial reason not host functional disorder (fittings, etc.), sichuan and according to the specific situation, for your repair or replacement parts, temporarily not to handle the return of the machine.

 

Special note:

1, chromatographic column, once the use will not be return.

2, the installation of various online instrument accessories will not be return.

3, disposable supplies, medical health materials shall not return, except has quality problem.

4, not a one-time consumables products, glass products, plastic products, make no return after use.

5, glass and sealing products, please make sure the inspection, after inspection to sign for you, no longer accept return.

6, reagent products shall not return, but there is evidence that except for the product quality problems, and the detection time and the arrival of the time not more than 7 days.

7, some imported products cannot be return.

 

 

Suggest you:

In order to timely processing of your after-sale questions, please after you receive the product please send the delivery note signed confirmation of sichuan back to Ronnie, we will according to delivery form comes back with the express mononuclear to define your delivery date.

 

Returns a replacement process

 

Return process:

1, if your order need to deal with return, please be sure to first contact caroni customer service center.

2, Ronnie after-sales personnel to send you the goods returned to the letter, include the order number, the name of the company, product detail and goods receiving information, the letter will be deemed to be the instrument of sichuan logistics warehouse goods accepted proof, otherwise your delivery of the products may be returned.

Second, the exchange process:

1, if your order need to deal with a replacement, please be sure to first contact caroni customer service center.

2, Ronnie after-sales personnel to send you the goods returned to the letter, include the order number, the name of the company, product detail and goods receiving information, the letter will be deemed to be the instrument of sichuan logistics warehouse goods accepted proof, otherwise your delivery of the products may be returned.

6, after confirm received your return products, within the prescribed period of time will change the products sent to your designated place.

7, such as replacement products amount is lower than the original amount, caroni synchronization return extra payment to your designated account, or as payment of other orders.

 

The following questions please note:

1, check product must contain the good packaging (including outer packing and inner packing) to ensure that the returned goods in good condition, you can use instrument to sichuan when delivery of packaging materials, such as package in a crash or small items scattered put in parcel, please be sure to put enough padding.

2 and return, if involves the invoice back, please don't put the goods in invoice send together, gauge the after-sales personnel will send the address and you confirm the invoice, avoid the loss.