Customer service - if we cannot make customer satisfaction, there will be others to do so!

1. Customer service - if we cannot make customer satisfaction, there will be others to do so. G Ronnie to "services, customers, technology" as the basis. Customer is the core of the caroni; The customer is our service, product quality, the definition of caroni uphold: integrity principle, attaches great importance to the customer's opinions and feelings; Provided quality products and services under the premise of reasonable profits, to make our respected customer satisfaction is very important! Because if we can't do, there will be others to do so.

2. In the process of quotation, Ronnie employees have an obligation to enable customers to fully understand and understand product model, specifications, performance, use circumstance, safety precautions, etc., to ensure that customers make the right choice before the contract is signed. After the signing of the contract, Ronnie will strictly follow the quotation and contract, the contract goods during the period in a timely manner to provide consistent with the model in the contract the quality of the product.If customer product model recommending changes, before delivery, Ronnie will give positive communication and cooperation, in order to meet the reasonable requirements of customers, for models do not change the order of instrument sichuan staff will carefully written confirmation with the customer before the contract was signed, in order to reduce unnecessary trouble and loss to clients.

3 g Ronnie to provide all of the products will be made by caroni each logistics center to entrust a third party professional logistics company or express delivery company to the contract agreed with the customer's address.Our quality service will transfer in the whole logistics process, if the customer in the logistics service of sichuan and its partners provide by unfair treatment in the process, please contact the service for you, Ronnie product service engineer or g Nile China for support and assist the customer relationship management center, at the same time, Ronnie will regularly review the service process, in order to avoid this kind of phenomenon occurs.

5. Product before use, Ronnie written or EMAIL will be required to provide on-site technical support, training and demonstration. In order to make customer related staff fully understand and understand the product function, using method and pay attention to safety matters, needing those who remind you is, generally in the product quotation does not include the on-site technical service charge. In the subsequent whole products in use process, Ronnie product service engineers will provide patience, friendly, enthusiastic, technical support, reliable guarantee your safety use and the expensive department operational excellence.